Question 1

Is every quotation reviewed manually?

Accepted Answer

Yes. We never auto-calculate a final quotation; each project is confirmed in writing before work begins.

Question 2

Which currencies do you quote in?

Accepted Answer

GBP as standard, with EUR and USD available on request. We do not use invented exchange rates.

Question 3

Which file types can I send?

Accepted Answer

3DM, STL, OBJ, STEP, PDF, JPG, PNG and ZIP, plus sketches and reference photographs.

Question 4

How many revisions are included?

Accepted Answer

Two structured revision rounds as standard; further rounds are quoted transparently.

Question 5

Is my design kept confidential?

Accepted Answer

Every engagement begins under NDA and source files sit on access-controlled storage.

Question 6

What is in each combo?

Accepted Answer

12 stills and 3 videos per piece. Combos One, Two and Three differ in render quality only.

Question 7

Can you match my brand style?

Accepted Answer

Yes. Background, metal tone and diamond are fully customisable.

Question 8

How long does manufacturing take?

Accepted Answer

It depends on design, materials and quantity. We confirm timing in your written quotation.

Question 9

Do you manufacture to my own design?

Accepted Answer

Yes — send your approved CAD or let us develop it first.

Question 10

How long are the films?

Accepted Answer

Typically 5–15 seconds; other lengths are quoted to the brief.

Question 11

Do you list diamond inventory online?

Accepted Answer

No. Availability is confirmed individually after you submit your specification.

Questions, answered.